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Contact us

We are committed to making sure that you have a great travel experience under the Pass scheme. If your query is not answered in our FAQs, Useful Info pages or eurolines.com please use the contact form below.

Customer Service – En-route and Post travel

If you have a question or concern during or after travelling on a specific journey, you can contact the Customer Service department in the country you depart from or arrive at. Simply choose the country from the drop down list below to view the contact details.

Choose a country for contact details

  • Customer service postal address:
  • Customer service e-mail address:
  • Opening hours:
  • Call Center telephone number:
  • Call Center opening hours:

Emergency hotline:

Customer Service – Pass purchasing online

If in the unlikely event that you encounter a problem purchasing your Eurolines Pass on this website, please send us an e-mail using this form. Within the business hours stated, we will endeavour to respond within 24 hours.

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