Terms and Conditions of travel relating to the Eurolines Pass

The Pass is validated on your first travel day and determines the seasonal fare to be charged.
Providing the Pass has been validated, bears the holder’s name, passport number and signature, and has not reached its expiry date, the Eurolines Pass entitles the holder to travel between the cities indicated, together with any applicable ferry crossings, road tolls and travel taxes. It is not possible to use the Pass for more than 2 journeys (i.e. one return) between the same city. The only extras may be for luggage handling applied locally. Youth fares are for passengers under 26 years, children under 2 years travel for free. It is not possible to purchase the Pass for groups of more than 10.
The Eurolines Pass is neither refundable nor transferable. Misuse of the Pass may lead to forfeiture. No refunds will be made for lost or stolen Passes.
It is the customer’s responsibility to ensure that they have a valid passport/I.D. card for travel, plus any visas that may be required in the various countries they may pass through or visit. Eurolines does not accept any responsibility for any person being refused entry into any country included on the ticket in consequence of failure to obtain the correct and valid documents.
Customers are advised to reserve each journey at the designated Eurolines office or coach station at least 48 hours in advance. In high season it is advisable to make reservations well in advance. Alternatively if customers have access to the internet and e-mail and are making a journey booking at least 5 days in advance, booking requests can be made at eurolines-pass.eu by clicking the tab Request Reservation and following the simple instructions; your request will then be sent to the relevant Eurolines office and you should receive an e-mail response within 24 hours. If a reservation is not made in advance, you may be put on a stand-by list if requested. All services are subject to availability at time of booking/request and seats are only guaranteed if a reservation is made/confirmed. Some reservations changes may attract an amendment fee charged in the local currency (typically €3-€5/ticket). The first journey may be booked at the point of departure when purchasing the Eurolines Pass ticket.
All tickets are sold subject to the standard conditions of carriage for the Eurolines member companies. In so far as these and other carriers conditions apply, these are implicitly accepted when you make a booking. Copies of the conditions of carriage are available for inspection on request at the local offices.
Eurolines is primarily an international coach service, however Eurolines Pass holders are currently permitted to also travel on Eurolines coach services between the following national cities:
- Barcelona-Madrid
- Barcelona-Alicante
- London-Edinburgh
- Frankfurt-Cologne
- Frankfurt-Hamburg
- Frankfurt-Stuttgart
- Hamburg-Cologne
If you are dissatisfied in any way with the service received from Eurolines member companies, you should address any correspondence to the Eurolines company you purchased your Eurolines Pass through within 28 days; see list of offices.
For operational reasons or force majeure, Eurolines reserves the right to withdraw published cities from the scheme without prior notice.
Timetable information specifically relevant to the Eurolines Pass is only available on the web site eurolines-pass.eu under the heading Timetable Checker. Every effort is made to keep the information as up-to-date as possible, but services may be subject to change without prior notice. Please be aware that not all cities are directly linked. Pass customers are advised to double-check the timetable information at a local Eurolines office or at eurolines-pass.eu eurolines-pass.eu.
Customers are advised to take out travel insurance.
Services are operated by Eurolines member companies throughout Europe.